Five settings, one menu

Koru Casino responsible gambling basics

Play only from 18+, and every Koru Casino account carries deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion.

Set a deposit limit

Anjouan licenseLicensed and regulated by Anjouan Offshore Finance Authority (ALSI-542362)

Four facts to keep

What you know before you spend

Useful when you want the essentials in one glance before you set anything.

Minimum age18+

LicenceALSI-542362, Anjouan Offshore Finance Authority

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five tools

Five controls, one account, before play

You will know which account tool fits your situation and where it sits.

Before the first deposit

A deposit limit caps what you can put in over a chosen period, so the money is settled before play rather than after a loss. Switch it on when your spending starts climbing.

What is my loss ceiling?

A loss limit stops your play once your net losses reach the number you chose. Set it if you have ever chased a bad session further than you meant to.

How long have I played?

Session reminders tell you how long you have been playing while you are still in the account. Turn them on if you lose track of time during a longer evening.

Take a cooling-off period

A cooling-off period puts your account on hold for a break, then lets you return. Choose it when you want breathing room without closing anything for good.

When play has gone too far

Self-exclusion blocks you from playing for a longer stretch, and it is set inside your casino account since this market has no national register. Use it when a pause is not enough.

The moment you decide

Before play, not after a loss

You will have a deposit limit, loss limit or session reminder saved in your account.

Profile menu

Sign in and open the profile menu from your account area. Check that the name and email on screen are yours before you continue.

Which limit do I choose?

Choose deposit, loss or session time depending on what worries you most. A loss limit covers a whole session, while a deposit limit caps what leaves your wallet.

Daily, weekly, or once

Pick the period that matches how often you play, and set the figure below what you would happily spend on entertainment. Confirm the period you selected.

Will it save?

Save the setting and check that the new limit appears in your account summary. Lower it whenever you like, and raise it only when you are calm, not mid-session.

Is play still costing you nothing it should not?

Noticing these things early is worth more than any single win. A limit set now, or a pause of a few days, is the first step and it stays in your hands. Gambling is entertainment with a cost, never a way to make money.

See yourself in a few of these lines? That is reason enough to slow down.

You chase losses with another deposit
Play has moved money meant for bills
You hide your play from people close to you
Stakes keep climbing to feel the same thrill
You borrow to keep playing
You feel flat or short-tempered away from play
You promised yourself a break and broke it

Nothing left to carry alone

Less alone with it than you think

This block settles where to turn in New Zealand, free of charge and in confidence.

Gambling Helpline Aotearoa

A person answers any hour of the day or night, free of charge and in confidence, for players and for relatives worried about someone. You can call or text whenever talking feels possible. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling and peer support at no cost for players and their whānau, across clinics in the country and by freephone or text during weekday business hours. Someone listens without judgement. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and the people around them: honest signs of harm, practical tips, and a finder for support close to home. safergambling.org.nz

A household where the age line holds

Proof that settles payouts. Nobody under eighteen may open an account, and the details you give at sign-up are matched against photo identification. The same documents settle any payout, so a shared or borrowed identity becomes visible before money moves.

Quiet cover for the household. Software that blocks gambling sites can sit on a shared laptop, tablet or phone, and it works on every site rather than one account. Set it up on the devices a young person uses, then leave it on quietly.

Support for partners and whānau. A relative can start a conversation about money and time without naming blame, and the Gambling Helpline Aotearoa takes calls from whānau as well as players. Ringing 0800 654 655 yourself is often the first practical move.

How a short pause differs from a long stop

Just a few days away. A time-out is the lightest tool: a cooling-off period of a few hours or days, switched on in your account settings. While it runs, play is closed to you and you cannot cut it short. The rest of the account stays as it is.

Long stop, no early way back? Self-exclusion closes gambling on your account for a long stretch, up to two years, and it cannot be undone early. You set it in your account settings. Once it starts, the decision holds without any further effort from you.

Your account only. New Zealand keeps no national exclusion register, so your account is the place where an exclusion is set. Choose the casino account option that fits how long you need. If you want company through it, the helpline takes your call at any hour.

Asking right now

Straight answers on limits and exclusion

Useful once one question has been circling in your head and you want it settled plainly.

My brother plays too much. Can the helpline still help me?+

Yes. The Gambling Helpline Aotearoa takes calls from whānau as well as from players, day or night, and families can text as well. Talking it through early gives you a plan before the worry turns into a crisis.

What does a break from play do to my account?+

Your access is closed for the length you pick, so deposits and games stop while the break runs. Messages from us also go quiet, and play is possible again once that period has run out.

Once I self-exclude, can it be lifted before the period ends?+

No. A self-exclusion holds for the whole stretch you chose, and nobody at Koru Casino can shorten it on request. Choosing a longer period is the safer way to buy yourself room.

I want my account closed permanently. Where do I ask?+

Send the request to [email protected] and the team will close it for you. Say plainly that you want it closed for good so the message is handled that way, and nothing more is needed from you.

Why does Koru Casino need proof of age before I play?+

Koru Casino is for adults of 18 and over, and age and identity are checked before an account is activated. The check protects younger people at home from reaching the games, and it is done once at the start.