Right Now, You Need an Answer

Where Do I Contact Koru Casino Support?

Pick live chat, e-mail or phone and a real person replies in minutes or hours, around the clock, any day of the year.

Get Help Now Min. deposit NZ$17, 18+ only

Paid out today

564,392 NZ$

4,623 Players online now

Anjouan licenseLicensed and regulated by Anjouan Offshore Finance Authority (ALSI-542362)

Fast payoutsAverage withdrawal processed in 7 minutes, up to NZ$46,000 per transaction

Bank-grade encryptionYour data protected with 256-bit AES encryption and audited by eCOGRA

Pick a Channel

Koru Casino Keeps a Human on the Line

Koru Casino staffs every line day and night, so nobody waits until Monday.

You Need an Answer This Minute

Chat suits quick account questions and anything urgent; a typical reply lands in two minutes, and the window stays open on every page.

Start Chat

Koru Casino E-mail Desk

Write to [email protected] with screenshots or documents attached; a typical reply arrives within eight hours, which suits paperwork and anything you want in writing.

Write to Us

Ring Us and Talk It Over

Call +64 9 949 6122 in NZST to talk it through; calls are usually picked up in two minutes and suit payment snags or a problem you cannot explain in text.

Call Us

Reading This From New Zealand

Closer Than You Think, Wherever You Are in NZ?

By the end you will know who answers, in what language, and who supervises Koru Casino.

How to Reach Us

New Zealand phone+64 9 949 6122

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Supervises

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-542362

Where to Get Help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Lifeline Aotearoa

If It Stalls

Tell Us First and We Can Fix It

By the time a standard answer has not settled your issue, these four steps move it forward.

Have You Told Support Yet?

Before anything else, describe the issue to the support team by chat or e-mail, and the agent logs it to your account with the details you give.

Your Reference Number Arrives

Minutes later you receive a reference number by e-mail, which keeps the same agent and the same history on your case.

Request a Manager Review

Should the outcome still feel wrong, ask the agent for a manager review and the case moves up with your reference number attached.

Take It to the Regulator

If the review leaves you unsatisfied, send the full case to the Anjouan Offshore Finance Authority, the regulator that issued license ALSI-542362.

Before You Hit Send

Separate Inboxes for Separate Jobs

The moment your question belongs to one specialist team, sending it straight there saves a hop.

Your Account

General support questions[email protected]

Document verification checks[email protected]

Money

Deposits and withdrawals[email protected]

Other Matters

Complaints and disputes[email protected]

Personal data requests[email protected]

Business and partnerships[email protected]

Koru Casino Company Details

Read the Company Facts Before You Play

A minute of reading here settles who holds your money and which licence covers it.

Company

Legal nameKoru Casino LLC

Company number552658 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-542362

Written contact

Support e-mail[email protected]

Long Wait Shortened With Five Details

Gather these five things before you contact us and the agent needs no follow-up questions.

Your registered e-mail address
Your account username or player ID
The payment method and amount
The time and date of the problem
Any screenshot showing the error

Answers Upfront

Before You Complain, Then After

Five quick answers that settle what players in New Zealand check first, without a queue.

trustWhere do I go when support does not fix it?+

Ten minutes after a reply lands and it still misses the mark, forward the whole thread to [email protected]. Our team reviews it afresh, and if you stay unhappy the Anjouan Offshore Finance Authority, our regulator, takes it on next.

trustWhat happens when I write in a second language?+

Once your shift starts, we answer in English, German, Finnish or Norwegian, live chat and phone included. A Kiwi player who writes in English gets English back every time; nothing sits waiting on a translator.

trustWhat happens when I upload my documents?+

Roughly three hours after your documents go in, most files clear. Have photo ID, proof of address and a card image ready, because a blurred copy sends the file back and restarts the wait.

trustWhat if I no longer want an account?+

If you want out for good, ask live chat or write to [email protected], and we freeze the account, though you can also self-exclude and keep the door shut yourself. Only one account per person, and duplicates get closed on sight.

trustWhen does the licence run out, and who issued it?+

When you go looking for who runs Koru Casino, the answer is Koru Casino LLC, licence ALSI-542362 from the Anjouan Offshore Finance Authority, registered as 552658 at Hombo Road, Mutsamudu. That paperwork sits open all day, every day.

Clock and Queue

Know How Long a Reply Takes

Late at night, when you wonder whether anyone is there, this table answers for you.

Live chat

Live chat hours24/7 support

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+64 9 949 6122

Phone wait2 minutes

Get Support That Has Nothing to Do With Us

At the point where gambling stops feeling like fun, independent organisations help — free and separate from Koru Casino. The Gambling Helpline New Zealand, Problem Gambling Foundation of New Zealand and Lifeline Aotearoa all take calls from players and from worried whānau.

Gambling Helpline New Zealand. A free, confidential line staffed by trained counsellors who talk through gambling harm and point you to local support.

Problem Gambling Foundation of New Zealand. Community-based counselling and education services across the country, for players and for the people around them.

Lifeline Aotearoa. Aotearoa's crisis line, there for anyone in distress or at risk, day or night, whatever the cause.