Three Checks Ahead

Why Does Koru Casino Ask for KYC Documents?

Before your first withdrawal, the licence requires licensed casinos to confirm who you are; the review takes about 3 hours.

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Anjouan licenseLicensed and regulated by Anjouan Offshore Finance Authority (ALSI-542362)

Before Your First Payout

Clarity Before Any Withdrawal

From the first login, Koru Casino keeps this simple: six lines cover who checks, why, and how fast.

Who checks

Koru Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-542362

Review time

3 hours

When it's due

Before your first withdrawal

Questions go to

[email protected]

Minimum age

18+

Document Path

Get It Right the First Time

Keep this open the moment the documents screen appears and your file list is on show.

Your Full File List

Once you log in, the account area holds a documents section; open it and read the short list before you touch a single file.

Flat, Glare-Free Frame

At the upload button, send a photo ID first; check that all four corners sit inside the frame and no glare hides the text.

Hidden Middle Digits

When the card photo request arrives, cover the middle digits and the security code, yet keep your name and the last four visible.

Approved in 3 Hours

Within 3 hours the team reviews what you sent; if a page is unclear, you get a message naming the exact file to replace.

Document List

Send the Copies That Prove Who You Are

Use this the moment the upload screen opens and you are deciding what goes in each slot.

Photo ID

ConfirmsWho you are

Must showFull name, photo, date of birth

Proof of address

ConfirmsWhere you live

Must showYour name, full address, recent date

Payment card image

ConfirmsThe card you paid with

Must showName, last four digits, visible logo

Same Document, Different Result

Corners Back in Frame. Cropping or editing hides the corners, the seal, or part of the photograph, so a checker cannot confirm the whole page is real. Scan the full page with all four corners showing Send the original photo, not a screenshot

Date Already Gone. A document past its expiry date proves nothing about who you are today, so the file fails before anyone reads the name on it. Check the date before you scan anything Renew first, then send the new copy

While Your Address Still Differs. A bill in a partner's name, a nickname, or a street you moved from last year leaves the address unlinked to your account. Use a paper issued in your own name Send a second paper from the same month

Routine Checks, Not Suspicion

Licensed under ALSI-542362 from the Anjouan Offshore Finance Authority, Koru Casino LLC must show where player funds originate. Think of it as routine bookkeeping rather than an accusation: the same questions reach most accounts eventually, and answering them keeps the license in good standing.

Depending on your situation, a reviewer may request one or more of the following.

Recent bank statement
Payslip or wage record
Tax return summary
Savings or investment statement
Proof of a recent sale

Four Moments

When a Reviewer Comes Knocking

Our team works to a three-hour turnaround, so the ask rarely holds your plans for long.

A Higher Ceiling

Raising your own deposit ceiling puts the account under a fresh review, and a photo ID plus proof of address usually settle it.

First Cash-Out

Cashing out for the first time brings the full set: photo ID, proof of address and a payment card image, before money leaves.

Fresh Payment Route

Adding a method the account has not used flags a quick check on that card or wallet, so payouts land where they should.

Beyond the Usual

Sums far outside your usual pattern prompt a source of funds question, asked as standard practice under our license.

Mid-check

Straight Answers on the Identity Check

By the time a payout sits on hold, these six answers usually settle the worry.

Who licenses Koru Casino and what number sits on the licence?+

Koru Casino LLC holds licence ALSI-542362, issued by the Anjouan Offshore Finance Authority. That regulator sets the terms we work to, and the checks on this page come from those terms.

Can I take the photos on my phone instead of a scanner?+

Yes. A phone camera is fine, and most players send documents that way. Lay the document flat in daylight, avoid glare and keep the whole edge inside the frame.

Is my ID safe when I send it to you?+

Your files travel over 256-bit AES encryption and are seen only by the team that runs the check. Details stay with us for the purpose you sent them, tied to your account.

What if my name has changed since my ID was issued?+

Send the ID you hold plus a document that links the old name to the new one, such as a marriage certificate. Our team at [email protected] will tell you what else is needed.

How long does the document review take once sent?+

Three hours is the usual turnaround once a complete set arrives. Anything unclear, like a cropped corner or a missing page, adds time while we ask again.

When do I first have to be verified?+

Verification is needed before your first withdrawal at the latest, and the licence lets us ask sooner. Many players meet the request at registration or straight after their first deposit.